Waitlist Frequently Asked Questions

General

What are TAF’s disease program waitlists?

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TAF’s disease program waitlists are lists of patients waiting to apply to TAF disease programs that are not currently accepting new patients. Patients on disease program waitlists are offered the opportunity to accept an invitation for enrollment prior to the disease program opening for new patient enrollment on TAF’s website.

How do TAF’s disease program waitlists work?

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TAF’s disease program waitlists allow patients to enroll on a first-come, first-served basis in disease programs that are not currently accepting new patients as soon as funding becomes available. To secure a place on the waitlist, the patient must complete an enrollment application and meet program qualifications. When funding is available, TAF will send an invitation to patients on the waitlist using patients’ selected method of communication. Patients will have 48 hours to accept the invitation to enroll in the disease program. Patients who accept the invitation will be enrolled in the selected program. Patients who do not respond within 48 hours or reject the invitation will not be enrolled in the selected program and will forfeit their position on the waitlist.

How can I tell whether a disease program is accepting waitlist applications?

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The status of all TAF disease programs is marked on the TAF Program Listing webpage. Disease programs that are accepting waitlist applications are marked with, “WAITLIST.” You may also use the filter on this webpage to see a list of only waitlist-eligible disease programs.

Can a patient be denied enrollment to a disease program waitlist?

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Yes; patients who do not meet a disease program’s enrollment eligibility criteria will be notified immediately that they were denied a place on the waitlist. TAF confirms eligibility based on the information provided on the waitlist application.

Do all closed disease programs have waitlists?

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All disease programs that are not actively enrolling new patients have waitlists, as long as TAF has a reasonable expectation that the disease program will have funding available for patient enrollment within the current calendar year.

What if the available funding is exhausted before all eligible waitlist patients can enroll?

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Patients on disease program waitlists will only receive an invitation to accept program enrollment when funding is available for new patients up to or beyond their position on the waitlist. If a patient’s position on the waitlist is beyond the current available funding, the patient will not receive an invitation. Patients will move up on the waitlist for the next time funding is available in the disease program.

How are patients selected from the disease program waitlist when funding becomes available?

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Patients are selected on a first-come, first-served basis, which is determined by when they joined the waitlist in that calendar year.

Can a patient be added to multiple program waitlists?

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Yes; patients who meet eligibility criteria for multiple disease programs may join their respective waitlists. Each disease program waitlist requires a separate enrollment application.

Does a patient’s disease program waitlist application expire if TAF is unable to offer the patient enrollment?

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Yes; TAF’s waitlists are administered on a calendar-year basis, consistent with our disease program’s calendar-year coverage periods. At the end of each calendar year, waitlist applications expire and patients are required to join waitlists for the subsequent calendar year if they are still seeking assistance.

For Patients

How do I accept my place on the disease program waitlist?

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When funding is available for a disease program, TAF will send you an invitation through your preferred communication method (voice call, text, or email) based on your position on the waitlist. When you receive the invitation, you must accept the invitation within 48 hours, or your invitation will expire. If you chose to receive a voice call, you will be able to accept your invitation by responding to the appropriate prompt. If you chose to receive a text or email, you will be able to click a link that will take you to the Waitlist Hub, where you can accept your invitation. Once you accept the invitation, you will be enrolled in the selected program.

If I receive an invitation to enroll in a TAF disease program, how long do I have to respond?

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If you receive an invitation to enroll in a TAF disease program, you must accept the invitation within 48 hours or your invitation will expire. If you receive a voice call, you will be able to accept your invitation by responding to an automated prompt. If you receive a text or email, you will be able to click a link that will take you to the Waitlist Hub, where you can accept your invitation. Once you accept the invitation, you will be enrolled in the selected program.

How can I update my waitlist application?

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If you need to make changes to your waitlist application, please contact a TAF Patient Advocate at (855) 845-3663.

How can I update my contact information or preferred communication method?

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If you need to make changes to your contact information or communication preferences, please contact a TAF Patient Advocate at (855) 845-3663.

How can I check my disease program waitlist status?

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TAF’s online Waitlist Hub provides real-time information on your waitlist status. To use the Waitlist Hub, enter your last name, date of birth, and waitlist personal identification number (PIN). You received your waitlist PIN when you applied for the waitlist.

What is my waitlist PIN?

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You received your waitlist personal identification number (PIN) when you applied for the disease program waitlist. Your PIN was displayed on the screen, and if you elected email or text as your preferred method of communication, it was provided in your waitlist enrollment confirmation. If you do not have access to your PIN, please contact a TAF Patient Advocate at (855) 845-3663.

How can I remove myself from a disease program waitlist?

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You can remove yourself from a disease program waitlist by visiting TAF’s online Waitlist Hub. Enter your last name, date of birth, and waitlist personal identification number (PIN). You received your waitlist personal identification number (PIN) when you applied for the disease program waitlist. When your waitlist record is displayed, click “DECLINE” to be removed from the waitlist.

When should I expect to hear an update about my status on the waitlist?

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TAF will contact you when action is required or when your waitlist application expires. Otherwise, you can check your waitlist status online on TAF’s Waitlist Hub. To use the Waitlist Hub, enter your last name, date of birth, and waitlist personal identification number (PIN). You received your waitlist PIN when you applied for the waitlist.

Is an email address required to join a disease program’s waitlist?

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An email address is not required to join a disease program’s waitlist; however, you must select one method of communication (voice call, text, or email) when completing your waitlist application. TAF will use your preferred method of communication to contact you about required action or changes in your waitlist status. It is critical that you provide accurate contact information or you may not receive these communications.

Is a phone number required to join a disease program waitlist?

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Yes, a phone number is required to join a disease program waitlist.

Is TAF able to assist with medical expenses incurred during the waitlist period?

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Once you join the waitlist, if you are invited and accept enrollment, your coverage start date will be retroactive to the start of that calendar year (unless you are enrolling in a new disease program, in which case the start date will be the disease program’s launch date). You may submit covered expenses for reimbursement dating back to your coverage start date. Alternatively, your provider can submit outstanding claims dating back to your coverage start date.

I found assistance from another organization. What should I do?

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You can decline your position on the waitlist visiting the TAF Waitlist Hub. Enter your last name, date of birth, and waitlist personal identification number (PIN). You received your waitlist personal identification number (PIN) when you applied for the disease program waitlist. When your waitlist record is displayed, click “DECLINE” to be removed from the waitlist. If you do not have access to your PIN, please contact a TAF Patient Advocate at (855) 845-3663.

Is there anything patients on the waitlist can do to increase their chances of selection?

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No; each waitlist application is time- and date-stamped, and enrollment invitations are sent on a first-come, first-served basis when funding becomes available.

If I accept a waitlist invitation, will I be guaranteed financial assistance?

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Being placed on the waitlist does not guarantee disease program enrollment; however, if you receive and accept an enrollment invitation, you will be eligible for financial assistance if you continue to meet the disease program’s eligibility criteria.

For Providers

How can I get my patient added to a disease program waitlist?

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You can refer your patient to join a TAF disease program waitlist. TAF will then contact the patient to complete their online enrollment application to secure waitlist placement. Disease programs accepting waitlist applications are marked with “WAITLIST” on the TAF Program Listing webpage. Once you select the disease program, click “Join Waitlist.” You will be prompted to identify yourself as a Health Care Provider, Pharmacy Provider, or Reimbursement Services Provider. After you make your selection, you must complete the waitlist referral form. Please inform your patient that you referred them to join a TAF disease program waitlist and that they should expect to be contacted by TAF with instructions on how to complete their waitlist enrollment.

What information do I need to refer my patient to a TAF disease program waitlist?

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In order to complete the referral process, you will need to provide patient contact and demographic information.

If my patient doesn’t have an email address, can I still refer them to the waitlist?

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An email address is not required to join a disease program’s waitlist; however, patients must select one method of communication (voice call, text, or email) when completing their waitlist application. TAF will use the patient’s preferred communication method to contact them about required actions or changes in their waitlist status. It is critical that the patient provide accurate contact information, or the patient may not receive TAF’s communications. TAF highly recommends selecting text or email, if available, as those methods allow patients to easily complete the enrollment process using links. If the patient selects voice call as their preferred communication method, they will need to fill out a paper application to complete the waitlist enrollment process.

What happens after I refer my patient to the disease program waitlist?

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Once you submit the referral, TAF will contact the patient to complete their online (or paper) enrollment application to secure their waitlist placement.

Can I complete the disease program waitlist enrollment on behalf of my patient?

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No; enrollment in a TAF program requires patient acceptance of the program terms and conditions, as well as HIPAA acknowledgement. You can refer the patient to TAF’s disease program waitlist and TAF will then contact your patient to complete their enrollment application. Please inform you patient that your referred them to join a TAF disease program waitlist and that they should expect to be contacted by TAF with instructions on how to complete their waitlist enrollment.

Can I accept my patient’s enrollment invitation?

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No; enrollment in a TAF program requires patient acceptance of the program terms and conditions, as well as HIPAA acknowledgement. You can refer the patient to TAF’s disease program waitlist and TAF will then contact your patient to complete their enrollment application. Please inform your patient that your referred them to join a TAF disease program waitlist and that they should expect to be contacted by TAF with instructions on how to complete their waitlist enrollment.

How can I update my patient’s contact information on a disease program’s waitlist?

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If you need to make changes to the patient contact information or communication preferences, please contact a TAF Patient Advocate at (855) 845-3663.

TAF Waitlist Process

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