Reenrollment Frequently Asked Questions

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Reenrollment for TAF assistance occurs in the last quarter of the year (November–December) and is disease-program-specific. Programs accepting applications for Reenrollment are divided into two groups: Purple and Teal. Information regarding Reenrollment is announced in October of each year. Click here to visit our dedicated Reenrollment Page to see which group your disease program falls under.

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Once your Reenrollment window opens, you can apply for Reenrollment using one of the following methods:

 

Text: If we have your cell phone number on file, you will receive a text with your Reenrollment link on your Reenrollment date.

Email: If we have your email on file, you will receive an email with your Reenrollment link on your Reenrollment date.

Online: When Reenrollment for the upcoming year opens, you can apply for Reenrollment on our website through our Reenrollment Hub.

Paper: If you wish to complete a paper application, please call (833) 343-2148. Applications will not be mailed or emailed before Reenrollment dates. You must request a paper application once your Reenrollment period has opened.

 
For more information, please visit our dedicated Reenrollment Page.

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No. Patients must apply for Reenrollment themselves to be eligible for TAF assistance.
 
For more information, please visit our dedicated Reenrollment Page.

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If you are a patient, you may use the TAF Patient Reenrollment Hub to submit your 2022 Reenrollment application and get up-to-date Reenrollment status. To access the Patient Reenrollment Hub, please visit our dedicated Reenrollment Page and select your group.

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Reenrollment applications will only be accepted during your Reenrollment time period. TAF will not accept Reenrollment applications after your Reenrollment time period has ended. Confirm the time period here for your Reenrollment Group here: Reenrollment Page.

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Applications will not be mailed or emailed before Reenrollment dates and will not be mailed without request. You may request a paper application by calling (833) 343-2148.

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You will have approximately three weeks to submit your completed application. Reenrollment applications are only accepted during your Reenrollment time period. TAF will not accept Reenrollment application requests outside your Reenrollment time period.
 
For more information, please visit our dedicated Reenrollment Page.

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If you wish to apply for Reenrollment in more than one disease program and the disease programs fall under different groups, you will need to apply for Reenrollment in each program separately using the respective dates/guidelines for each group. (i.e., If you are enrolled in both a Purple Group and a Teal Group disease program, you will need to complete a Purple Reenrollment between November 3–19, and a Teal Reenrollment between December 1–17.) However, you will use the same personal identification number (PIN) each time you apply for Reenrollment.
 
For more information, please visit our dedicated Reenrollment Page.

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You may obtain your PIN using the self-help menu available through our dedicated Reenrollment phone number: (833) 343-2148. You may access the Reenrollment self-help menu 24 hours a day/seven days a week while the Reenrollment cycle is open.
 
For more information, please visit our dedicated Reenrollment Page.

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If you apply for Reenrollment online, you will receive immediate confirmation that your application has been accepted and will be able to monitor your Reenrollment status through the Reenrollment Hub.
 
If you apply using a paper application, you will be able to monitor your Reenrollment status from the Reenrollment Hub once the application has been received and processed.

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Reenrollment determinations are made as we receive funding commitments from our donors, and Reenrollment determination dates are dependent on your Reenrollment group.
 
You will receive correspondence regarding your 2022 disease program participation by mail, text, or email.
 
For more information, select your dedicated Reenrollment group (Purple or Teal) on our dedicated Reenrollment Page.

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Yes; however, paper applications must be requested and take longer to process. Reenrollment applications are processed on a first-come, first-served basis. We strongly encourage you to apply online at: https://tafcares.org/reenroll. Select your group, click on the “Reenrollment Hub” button, and input your PIN.

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Your Member Card number and group number will not change. If your pharmacy or site of care has your Member Card on file, they can continue to submit claims using that card.

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If you are approved for Reenrollment, you will be mailed a copy of your Member Card with updated coverage dates. If your pharmacy or site of care does not have your Member Card on file, you may provide the billing information to your pharmacy. If you receive Reenrollment approval in January, claims will be paid retroactively through January 1, 2022.

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If you do not see your disease program listed under the Purple or Teal Reenrollment groups, we are not accepting Reenrollment applications for your disease program for 2022. Please continue to check our website at TAFCares.org for enrollment opportunities throughout 2022.

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If your Reenrollment application was denied, either you did not meet the eligibility requirements, or funding is not currently available for this disease program.

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TAF requires the annual submission of your Master Plan Document (also known as the Insurance Plan Detail Document) or Employer Benefit Summary to participate in our financial assistance programs. Once you are approved for Reenrollment, you must submit this document as well as proof of payment to continue receiving health insurance reimbursement in 2022.

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