Reenrollment Frequently Asked Questions

What is my reenrollment group?

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Open reenrollment for TAF assistance occurs in the last quarter of the year (November–December) and is disease-program-specific. Programs accepting applications for reenrollment are divided into two groups: Purple and Teal. Click here to visit our dedicated Reenrollment Page, where you may confirm which group your disease program falls under.

How do I apply for reenrollment?

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When your reenrollment time period begins, you may apply for reenrollment through one of the following methods:

If we have your cell phone number on file, you will receive a text with your reenrollment link on your reenrollment date.

If we have your email on file, you will receive an email with your reenrollment link on your reenrollment date.

Click Here, select your reenrollment group, select “Reenrollment Hub” on your group site, and enter your PIN.

If you wish to complete a paper application, please call (855) 927-0898. Note: Applications will not be mailed or emailed prior to reenrollment dates, and must be requested.

 

For more information, please visit our dedicated Reenrollment Page.

Can a pharmacy apply for reenrollment on behalf of a patient?

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No. Patients must apply for reenrollment themselves to be eligible for TAF assistance in 2021.

For more information, please visit our dedicated Reenrollment Page.

Where can I find the TAF Patient Reenrollment Hub?

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If you are a patient, you may use the TAF Patient Reenrollment Hub to submit your 2021 reenrollment application and get up-to-date reenrollment status. To access the Patient Reenrollment Hub, please visit our dedicated Reenrollment Page and select your group.

What if I miss the deadline for reenrollment?

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Reenrollment applications will only be accepted during your reenrollment time period. TAF will not accept reenrollment applications after your reenrollment time period has ended. Confirm your reenrollment time period here: Reenrollment Page.

Will applications be mailed or emailed to patients prior to reenrollment time periods?

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You may request a paper application by calling (855) 927-0898. You must request a paper application once your reenrollment period has opened.

How long will I have to submit my completed reenrollment application?

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You will have approximately three weeks to submit your completed application. Reenrollment applications are only accepted during your reenrollment time period. TAF will not accept reenrollment application requests outside your reenrollment time period.

For more information, please visit our dedicated Reenrollment Page.

I am enrolled in two different disease programs; one falls under the Purple Group and one falls under the Teal Group. What should I do?

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If you wish to apply for reenrollment in more than one disease program and the disease programs fall under different groups, you will need to apply for reenrollment in each program separately using the respective dates/guidelines for each group (i.e., If you are enrolled in both a Purple Group and a Teal Group disease program, you will need to complete a Purple reenrollment between November 2-19, and a Teal reenrollment between December 1-18.) However, you will use the same personal identifications number (PIN) each time you apply for reenrollment.

For more information, please visit our dedicated Reenrollment Page.

I lost my PIN. What should I do?

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You may obtain your PIN using the self-help menu available through our dedicated reenrollment phone number: (855) 927-0898. You may access the reenrollment self-help menu 24 hours a day/seven days a week while the reenrollment cycle is open.

For more information, please visit our dedicated Reenrollment Page.

When will I be notified of whether my reenrollment application has been accepted?

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If you apply for reenrollment online, you will receive immediate confirmation that your application has been accepted, and will be able to monitor your reenrollment status through the Reenrollment Hub.

If you apply using a paper application, you will be able to monitor your reenrollment status from the Reenrollment Hub once the application has been received and processed.

When will I be notified of whether my reenrollment application has been approved?

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Reenrollment determinations are made as we receive funding commitments from our donors, and reenrollment determination dates are dependent on your reenrollment group.

You will receive correspondence regarding your 2021 disease program participation by mail, text, or email.

For more information, please click your dedicated reenrollment group (Purple or Teal) on our dedicated Reenrollment Page.

Can a paper application be sent to me?

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Yes; however, paper applications must be requested and take longer to process. Reenrollment applications are processed on a first-come, first-served basis. You must request a paper application once your reenrollment period has opened. We strongly encourage you to apply online at: https://tafcares.org/reenroll. Select your group and input your PIN.

Will my member card and group number change?

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Your member card number and group number will not change. If your pharmacy or site of care has your member card on file, they can continue to submit claims.

Once I am approved, when will my prescription copays be paid?

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If you are approved for reenrollment, you will be mailed a copy of your member card with updated coverage dates. If your pharmacy or site of care does not have your member card on file, you may provide the billing information to your pharmacy. If you receive reenrollment approval in January, claims will be paid retroactively through January 1, 2021.

I don’t see my disease program listed under the Purple or Teal reenrollment groups.

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If you do not see your disease program listed under the Purple or Teal reenrollment groups, we are not accepting reenrollment applications for your disease program for the upcoming calendar year or the program is not accepting reenrollment applications for 2021. Please continue to check our website at TAFCares.org for enrollment opportunities in 2021.

Why has my reenrollment application been denied?

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If your reenrollment application was denied, either you did not meet eligibility requirements or we do not currently have available funding for this disease program.

I am enrolled in a financial assistance disease program. If I am approved for reenrollment, when will I begin receiving health insurance premium reimbursement?

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TAF requires the annual submission of your Master Plan Document, also known as the Insurance Plan Detail Document, or Employer Benefit Summary to participate in our premium reimbursement program. Once you are approved for reenrollment, you must submit this document as well as proof of payment to continue receiving health insurance reimbursement in 2021.

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