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If you have questions, visit our Patient Frequently Asked Questions page or send us a message. Our friendly Patient Advocates are ready to help.

Urgent Issues:

Do you have an urgent issue we can help with? Click here to chat with our virtual assistant, Violet, or call us at (855) 845-3663.

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    Phone and Fax Numbers:

    Call us Monday through Friday, from 8 a.m. – 7 p.m. ET (excluding holidays), at (855) 845-3663.

    Our fax number for patient-related documents is (833) 865-3757.

    Our fax number for business-related documents is (855) 430-0590.


    The Assistance Fund
    4700 Millenia Blvd., Suite 410
    Orlando, FL 32839

    Washington, DC, Office:

    The Assistance Fund
    655 15th St. NW, Suite 502
    Washington, DC 20005

    Media Inquiries:

    For media inquiries, please contact Margaret Figley, Senior Director of Communications, at

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