PNC Bank Reimbursement Updates

The Assistance Fund implemented a new process in 2024 to reduce the time it takes for you to receive reimbursements. People enrolled in TAF disease programs who had a TAF-issued PNC Bank debit card can now receive reimbursements by direct electronic payment.

As we complete this transition, you may experience a delay in receiving reimbursements. We apologize for the inconvenience. To update your contact preferences and ensure you receive reimbursement communications, log in to your Patient Portal account or call us at (844) 925-8800, Monday through Friday, from 8 a.m. – 7 p.m. ET.

Frequently Asked Questions

Sample Letter From PNC Bank

How can I change my method of payment for my reimbursements?

TAF sends reimbursement information based on your preferred reimbursement communication method. Log into your Patient Portal account to update your contact preferences or call us at (844) 925-8800.

I don’t have a PNC Bank account. Can I still receive TAF reimbursements? Will I be charged fees for not having an account?

No. PNC Bank will make direct deposits to valid accounts at any financial institution and does not charge any fees for direct deposits to other banks or to debit cards.