PNC Bank Reimbursement Updates
The Assistance Fund (TAF) implemented a new process this fall for people enrolled in TAF disease programs who have a TAF-issued PNC Bank debit card. This new process reduces the time it takes to receive your reimbursements. As of Monday, September 23, 2024, TAF provides reimbursements by direct electronic payment. You may continue to use your TAF-issued PNC Bank debit card until Saturday, January 4, 2025; however, the card will be deactivated on Sunday, January 5, 2025.
In the coming weeks, PNC Bank will send you a mailed letter about your debit card being discontinued. A copy of this letter is available below.
As we complete this transition, you may experience a delay in receiving reimbursements. We apologize for the inconvenience. To update your contact preferences and ensure you receive reimbursement communications, log in to your Patient Portal account or call us at (844) 925-8800, Monday through Friday, from 8 a.m. – 7 p.m. ET.
I received a letter from PNC Bank about my debit card. What is it?
As of Monday, September 23, 2024, TAF began providing reimbursements by direct electronic payment for patients enrolled in TAF disease programs who have a TAF-issued PNC Bank debit card. This new process reduces the time it takes to receive your reimbursements.
If I do not use all the money on my PNC Bank debit card by January 5, 2024, what happens to the balance?
Your PNC Bank debit card will be deactivated on January 5, 2025. Any remaining funds on the PNC Bank card as of January 5, 2025, will be sent to you by check.
I do not have a TAF-issued PNC Bank debit card. What should I do?
If you do not have TAF-issued PNC Bank debit card, you do not need to take any action at this time.
Do I need to have a PNC Bank account to receive a direct deposit for my TAF reimbursements?
No. PNC Bank will make direct deposits to valid accounts at any financial institution.
I do not have a PNC Bank account. Will PNC Bank charge me a fee to have my TAF reimbursements directly deposited into my personal checking account at another bank?
No. PNC Bank will not charge fees for direct deposits to accounts at other banks or to debit cards.
I received a letter regarding TAF-issued PNC Bank debit cards but I do not have one. Do I need to do anything?
No. Prior to September 23, 2024, patients who submitted requests for reimbursements received payment on TAF-issued PNC Bank debit cards. As of September 23, 2024, TAF provides reimbursements through direct electronic payment. To see what expenses are covered in your program, visit enroll.tafcares.org or call (855) 845-3663 to speak with a Patient Advocate.