Provider Frequently Asked Questions
General
TAF provides financial assistance through nearly 100 disease programs that include all FDA-approved treatment for the disease named in the program. View the complete list here. You can conditionally apply on behalf of a patient. Choose the program here and begin the application process by indicating that you are a healthcare provider. You must include the patient’s name, date of birth, contact information, insurance and income information, and confirm they are a U.S. citizen or permanent resident. If they meet initial program eligibility criteria, TAF will grant conditional approval. Entering contact information other than the patient’s will prevent them from receiving critical patient-specific communications throughout the year.
Patients can receive 30 days of immediate assistance during conditional approval. To receive assistance beyond that, patients must submit a completed application within the 30-day period, including their signature and agreement to the program terms and conditions. There is no cap on how much assistance they may receive once fully enrolled (unless otherwise specified).
You can view your patient’s enrollment status, billing information, and submit claims at any time (including during reenrollment) by logging in to TAF’s Provider Portal. You can also find information using TAF’s Member Card Lookup Tool or by calling (855) 845-3663.
No. Unless otherwise specified, TAF has no limits on the amount of financial assistance a patient can receive.
Whether you’re a pharmacist, home healthcare worker, or work at an infusion center or site of care, TAF’s Provider Resources page has the billing information you need.
If your claim was denied, follow the instructions on the rejection code or call AlphaScrip’s Help Desk at (877) 274-3244. Ensure you’ve submitted the correct information (e.g., the correct BIN or Member ID Number).
To request an override on a claim, select New Case > Case Type = Claim Override > Claim Sub-type = Override Request > Question: I need to submit an override on a claim. Once you submit a request, you can upload supporting documentation by going to My Cases, selecting the appropriate case number, and selecting the tab labeled “Upload Documents.”
You can see any of your patients who are currently enrolled in a TAF disease program. Note: You cannot view your coworkers’ patients. Each user within your organization must individually register for Provider Portal access under the associated NPI.