Patient Frequently Asked Questions

Documentation can be received by electronic document upload, fax, or mail. The most efficient way to submit documentation is through our electronic document uploader.

Document Uploader: https://TAFcares.org/upload.

Fax: (833) 865-3757

Mailing Address:
The Assistance Fund
8427 Southpark Circle
Suite 100
Orlando, FL 32819

We provide assistance for nearly 90 diseases. Follow this link to learn more on our Covered Diseases page.

When applying for copay assistance, you must provide and verify your demographic, insurance, and financial information. If additional documentation is required, we will let you know.

Conditional approval gives you 30 days of immediate assistance for open disease programs accepting new applications where funding is available. To receive assistance past the 30-day period, you must submit a completed application, including your signature and agreement to the Program Terms and Conditions. If you apply online, sign electronically, agree to Terms and Conditions, and meet all criteria, you will be approved for the full calendar year (unless otherwise specified).

No. You should never pay a fee to apply for enrollment in an independent charitable patient assistance organization. For more information on independent charitable patient assistance organizations, call one of our Patient Advocates at (855) 845-3663.

If your insurance changes, you only need to inform TAF if your new insurance plan does not cover a portion of your FDA-approved treatment. If your new insurance plan does not cover a portion of your FDA-approved treatment, you will no longer be able to receive TAF assistance.

Our disease programs cover all FDA-approved treatment for the disease named in each program.

Our financial assistance can be used with any pharmacy that:

To find out which pharmacies you can use, contact your doctor or health insurance provider. You will need to provide your TAF program card, which has all the information required for the pharmacy to process a claim, to your pharmacy.

Our financial assistance can be used with any site of care that:

To find out which sites of care you can use, contact your doctor or health insurance company. You will need to provide your TAF program card, which has all the information required for your provider to process a claim, to your provider.

When you are referred to The Assistance Fund for copay assistance, expect the following:

You may receive assistance simultaneously through multiple copay and financial assistance disease programs if you meet each program’s eligibility criteria and funding is available.

When you are referred to The Assistance Fund for financial assistance, expect the following:

If you are approved for participation in a disease program, you will receive assistance on a calendar-year basis (unless otherwise specified). Thereafter, you must reapply for assistance each calendar year. Reenrollment occurs during the fourth quarter of the current calendar year and you will be notified when the reenrollment period opens. For more information on TAF Reenrollment, visit our Reenrollment FAQs page.

Assistance in any year is always subject to the availability of funds and there is no guarantee such funds will be available.

You may submit all eligible expenses from the current calendar year dating back to Jan. 1 or the date the disease program opened. Eligible expenses for the previous benefit year are cut off at March 31.

To be eligible for reimbursements, you must apply to a TAF financial assistance disease program. TAF does not issue reimbursements through our copay disease programs. To be eligible for our financial assistance disease programs, you must be a U.S. resident, have health insurance, and have a diagnosis of the disease named in the program to which you are applying. TAF will verify that you meet financial requirements and are not currently receiving assistance from another 501(c)(3) organization.

Eligible expenses must be supported by acceptable documentation. Proper documentation is dependent on the reimbursement item. See below for acceptable documentation:

Please allow up to six business days for review of your reimbursement documentation. If your reimbursement request is incomplete, you will receive a letter informing you of what additional documentation is required to validate the expense. If you do not submit the requested documentation within 30 days of the date of the letter, TAF will cancel the reimbursement request.

You will receive reimbursements through a TAF-issued debit card that is funded pursuant to TAF’s policies and procedures. If you are the parent or legal guardian of a patient under the age of 18, the debit card may be issued in your name. The most efficient way to submit a reimbursement request is through our electronic document uploader at: https://TAFcares.org/upload.

You may also submit your reimbursement requests by fax at (833) 865-3757, or mail at
The Assistance Fund
8427 Southpark Circle
Suite 100
Orlando, FL 32819

When funding is available for a disease program, TAF will send you an invitation through your preferred communication method (voice call, text, or email) based on your position on the waitlist. When you receive the invitation, you must accept the invitation within 48 hours, or your invitation will expire. If you chose to receive a voice call, you will be able to accept your invitation by responding to the appropriate prompt. If you chose to receive a text or email, you will be able to click a link that will take you to the Waitlist Hub, where you can accept your invitation. Once you accept the invitation, you will be enrolled in the selected program.

When funding is available for a disease program, TAF will send you an invitation through your preferred communication method (voice call, text, or email) based on your position on the waitlist. When you receive the invitation, you must accept the invitation within 48 hours or your invitation will expire. If you chose to receive a voice call, you will be able to accept your invitation by responding to the appropriate prompt. If you receive a text or email, you will be able to click a link that will take you to the Waitlist Hub, where you can accept your invitation. Once you accept the invitation, you will be enrolled in the selected program.

If you receive an invitation to enroll in a TAF disease program, you must accept the invitation within 48 hours or your invitation will expire. If you receive a voice call, you will be able to accept your invitation by responding to an automated prompt. If you receive a text or email, you will be able to click a link that will take you to the Waitlist Hub, where you can accept your invitation. Once you accept the invitation, you will be enrolled in the selected program.

If you need to make changes to your waitlist application, please contact a TAF Patient Advocate at (855) 845-3663.

If you need to make changes to your contact information or communication preferences, please contact a TAF Patient Advocate at (855) 845-3663.

TAF’s Waitlist Hub provides real-time information on your waitlist status. To use the Waitlist Hub, enter your last name, date of birth, and waitlist personal identification number (PIN). You received your waitlist PIN when you applied for the waitlist.

You received your waitlist personal identification number (PIN) when you applied for the disease program waitlist. Your PIN was displayed on the screen. If you elected email or text as your preferred method of communication, your PIN was included in your waitlist enrollment confirmation. If you do not have access to your PIN, please contact a TAF Patient Advocate at (855) 845-3663.

You can remove yourself from a disease program waitlist by visiting TAF’s Waitlist Hub. Enter your last name, date of birth, and waitlist personal identification number (PIN). You received your waitlist personal identification number (PIN) when you applied for the disease program waitlist. When your waitlist record is displayed, click “DECLINE” to be removed from the waitlist.

TAF will contact you when action is required or when your waitlist application expires. Otherwise, you can check your waitlist status online on TAF’s Waitlist Hub. To use the Waitlist Hub, enter your last name, date of birth, and waitlist personal identification number (PIN). You received your waitlist PIN when you applied for the waitlist.

An email address is not required to join a disease program’s waitlist; however, you must select a method of communication (voice call, text, or email) when completing your waitlist application. TAF will use your preferred method of communication to contact you about required action or changes in your waitlist status. It is critical that you provide accurate contact information or you may not receive these communications.

Yes, a phone number is required to join a disease program waitlist.

Once you join the waitlist, if you are invited and accept enrollment, your coverage start date will be retroactive to the start of that calendar year (unless you are enrolling in a new disease program, in which case the start date will be the disease program’s launch date). You can submit covered expenses for reimbursement dating back to your coverage start date. Alternatively, your provider can submit outstanding claims dating back to your coverage start date.

You can decline your position on the waitlist on TAF’s Waitlist Hub. Enter your last name, date of birth, and waitlist personal identification number (PIN). You received your waitlist personal identification number (PIN) when you applied for the disease program waitlist. When your waitlist record is displayed, click “DECLINE” to be removed from the waitlist. If you do not have access to your PIN, please contact a TAF Patient Advocate at (855) 845-3663.

No; each waitlist application is time- and date-stamped, and enrollment invitations are sent on a first-come, first-served basis when funding becomes available.

Being placed on the waitlist does not guarantee disease program enrollment; however, if you receive and accept an enrollment invitation, you will be eligible for financial assistance if you continue to meet the disease program’s eligibility criteria.

No; disease program waitlists expire at the end of each calendar year.

TAF’s waitlists are administered on a calendar-year basis, consistent with our disease programs’ calendar-year coverage periods. Patients who are on a disease program waitlist at the end of one calendar year must re-apply to join it at the beginning of the next calendar year.

No; Only patients who are active in a disease program are eligible for Reenrollment. Patients on disease program waitlists will not receive an invitation to apply for Reenrollment.

No. Patients must apply themselves to join a disease program waitlist in the new year if they are still seeking financial assistance.

TAF applies grant-based limits to drug copayments in a small number of its disease programs where there is high variability in patient out-of-pocket costs. Grant-based limits allow TAF to help as many patients as possible access the treatment they need.

TAF’s grant-based programs provide copay, coinsurance, and deductible assistance to you for the calendar year or up to the specified grant amount, whichever comes first. The grant amount is determined by the disease program in which you are enrolled. The grant may be used for copays, coinsurance, and deductibles for all FDA-approved treatment for the disease named in the disease program.

Enrolled patients may also receive assistance with other eligible out-of-pocket costs, such as health insurance premiums and incidental medical expenses (as outlined in the program coverage details), which is not counted toward the specified grant amount. There is no cap on the amount of assistance you receive in a calendar year for these eligible expenses.

To learn more about which out-of-pocket medical expenses are covered in your disease program, visit enroll.tafcares.org and select your disease program.

If the value of your grant runs out and the status of the disease program for which you are enrolled is “open,” your grant will be automatically renewed and you will receive another grant. If the status of the program is “waitlist,” you may apply for the disease program waitlist. To secure a place on the waitlist, you must complete an enrollment application and meet program qualifications. When funding is available, TAF will send you an invitation using your selected method of communication.

No. TAF copay grant programs only provide assistance for copays, coinsurance, and deductibles for FDA-approved treatment for the disease named in the disease program.

In addition to copay, coinsurance, and deductible assistance on FDA-approved treatment for the disease named in the disease program, TAF financial assistance grant programs provide assistance for other eligible out-of-pocket costs, such as health insurance premiums and incidental medical expenses. Reimbursements for health insurance premiums and incidental medical expenses are not counted toward the specified grant amount. There is no cap on the amount of assistance you receive in a calendar year for these eligible expenses.

To learn more about which out-of-pocket medical expenses are available through your disease program, visit enroll.tafcares.org and select the disease program.

No; If you’re in a TAF grant-based disease program, you will not participate in TAF Reenrollment.

Yes. When you have exhausted your grant amount and your enrollment is automatically renewed, TAF will send you a new member card with a new group number. You must give your provider your new member card.

No. If you receive a grant in last quarter of the year, you will receive two member cards: one for the current year and an additional one for the upcoming year. You must give your provider your new member card.

Your grant amount is determined by the disease program in which you are enrolled. If you are conditionally approved or you enroll in the last quarter of the year, your grant amount may be adjusted.

Patients who are conditionally approved for a grant-based disease program are eligible for 30 days of assistance or up to the specified grant amount, whichever comes first. The grant amount for a conditionally approved patient is equivalent to one month of the total grant amount. Once you have completed your application and are fully approved, you are eligible for assistance for the calendar year in which you’re enrolled or up to the full grant amount, whichever comes first.

TAF conducts annual assessments to determine which disease programs offer grants and which offer unlimited copay assistance. The terms and conditions of your disease program will not change during the year you are enrolled. If the terms and conditions of your disease program are slated to change in the upcoming year, TAF will notify you in advance.

If you are in a grant-based disease program and TAF notifies you that your copay grant has been used, you may continue to submit reimbursement requests for incidental medical expenses through the end of the calendar year.