Patient Portal Frequently Asked Questions

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TAF’s Patient Portal is a one-stop-shop for patients to review their disease program information, submit and monitor reimbursement requests, update contact information, and stay up to date with important news from The Assistance Fund.

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The easiest way to reset your password is to visit https://tafcares.org/portal/ and select “Forgot your password?” You will receive an email with a link to change your password. If you have questions, call us at (855) 845-3663 to speak with a Patient Advocate.

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Follow these four steps to submit a reimbursement request through the Patient Portal:

Step 1: Log in to the Patient Portal and select “File a Reimbursement Claim” on the Portal Dashboard.

Step 2: Select the TAF disease program under which you are submitting a reimbursement request and the type of expense. Next, click the “continue” button.

Step 3: Enter the date of service (the date of the expense) and documentation for proof of treatment and proof of payment.

Step 4: Confirm all the uploaded documents and information are correct and click the “submit” button.

Please allow up to six business days for review of your reimbursement documentation.

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The easiest way to update your contact information is by clicking the “Manage Profile” button on the Portal Dashboard. On the subsequent page, select “Update Profile” above your name and enter your contact information.

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Yes. To monitor the status of your request, log in to the Portal and select “View Reimbursement Status” on the Portal Dashboard. From here, you can see whether the reimbursement request has been paid or approved. You can also see whether your request is incomplete and requires additional documentation, or whether it has been denied. Please allow up to six business days for review of your reimbursement documentation.

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The Patient Portal includes important information like frequently asked questions and additional resources in the “Help & Tools” tab. If you need additional information, please call (855) 845-3663 to speak with a TAF Patient Advocate.

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If TAF requires additional documentation for a reimbursement request or to complete a routine audit, an “action item” will appear on the right-hand side of the Portal Dashboard. You will have 30 days to complete an action item. If we have your email address on file, you will receive an email from TAF about any outstanding action items. If you do not have an email address on file, you will receive a letter informing you of what additional documentation is required.

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The quickest way to get a new Member Card is through TAF’s Patient Portal. Log in to the Portal and select “Download Member Card” on the Portal Dashboard. Select your disease program and click the “Download Member Card” button on the right-hand side of the page. A copy of your Member Card will be available to print or download in the “Forms & Documents” section.

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No. To apply for Reenrollment, visit TAF’s Reenrollment homepage during your Reenrollment group’s specific time period.

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No. To apply for a TAF disease program, visit our Disease Program Page or call us at (855) 845-3663 to request a paper application.

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If you have power of attorney (POA) for a TAF patient, you may request access to the Patient Portal. People with power of attorney for a person receiving TAF assistance must submit supporting documentation before gaining access to the Portal. Call (855) 845-3663 to speak with a Patient Advocate. In the event a patient passes away, people with power of attorney may access the Patient Portal on behalf of that patient for up to 90 days after the patient’s death.

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No. Only current TAF patients and people with power of attorney for a person receiving TAF assistance may access the Patient Portal.

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The Patient Portal will be available to all patients who are approved for 2024 assistance. TAF will send login information to the email address we have on file after your Reenrollment application has been approved. If you were approved for 2024 assistance but did not receive an email with login information, please call (855) 845-3663 to set up your Patient Portal account.