Reenrollment Frequently Asked Questions

Reenrollment for TAF assistance occurs in the last quarter of the year (November–December) and is disease-program-specific. Programs accepting applications for reenrollment are divided into two groups: purple and blue. Click here to visit our dedicated Reenrollment Page, where you may confirm which group your disease program falls under.

When your reenrollment group’s time period begins, you may apply for reenrollment through one of the following methods:

›To receive a reenrollment link by text, you must text the word “REENROLL25” to (833) 585-0336 prior to the start of your reenrollment group’s time period. You will receive a text message confirming you have opted to receive text communications. If you’ve opted in, you will receive a text message with your unique reenrollment link at 12 p.m. ET on the first day of your reenrollment group’s time period.

›If we have an email address for you on file, we will send a reenrollment link to that email address on the first day of your reenrollment group’s time period. To confirm that the email address we have for you is up to date, please call (855) 845-3663 to speak with a Patient Advocate.

›Visit: tafcares.org/reenroll, select your reenrollment group, select “Reenroll Now” on your group’s webpage, and enter your reenrollment personal identification number (PIN).

›If you wish to complete a paper application, please call (833) 343-2148. Note: Paper applications must be requested and will not be provided prior to the first day of your reenrollment group’s time period.

For more information, please visit our dedicated Reenrollment Page.

You can apply for reenrollment through any of the following methods: online at tafcares.org; through the Patient Portal; or by text, email, or paper application. Reenrollment applications are processed on a first-come, first-served basis. The most efficient way to apply for reenrollment, monitor your reenrollment application status, and submit claims for reimbursement is through TAF’s Patient Portal.

If you do not see your disease program listed under the purple or blue reenrollment groups, we are not accepting reenrollment applications for your disease program for 2025. Please continue to check our website at TAFCares.org for enrollment opportunities in 2025.

No. Patients must apply for reenrollment themselves to be eligible for TAF assistance in 2025.

For more information, please visit our dedicated Reenrollment Page.

If you are a patient, you may use the TAF Patient Reenrollment Hub to submit your 2025 reenrollment application and check your reenrollment status. To access the Patient Reenrollment Hub, please visit our dedicated Reenrollment Page and select your group.

Reenrollment applications will only be accepted during your reenrollment group’s time period. TAF will not accept reenrollment applications after your reenrollment group has ended. Confirm your reenrollment group here: Reenrollment Page.

Paper applications must be requested and will not be provided prior to the first day of your reenrollment group’s time period. You may request a paper application by calling (833) 343-2148.

You will have approximately three weeks to submit your complete application. Reenrollment applications must be postmarked within your reenrollment group’s time period.

For more information, please visit our dedicated Reenrollment Page.

If you wish to apply for reenrollment in more than one disease program and the disease programs fall under different groups, you will need to apply for reenrollment in each disease program separately using the respective dates/guidelines for each group (i.e., If you are enrolled in both a purple group and a blue group disease program, you will need to apply during purple reenrollment between November 6–22 and during blue reenrollment between December 4–20). However, you will use the same reenrollment personal identification number (PIN) each time you apply for reenrollment.

For more information, please visit our dedicated Reenrollment Page.

You may obtain your reenrollment PIN using the self-help menu available through our dedicated reenrollment phone number: (833) 343-2148. You may access the reenrollment self-help menu 24 hours a day/seven days a week while the reenrollment cycle is open, or via our online chatbot, Violet.

For more information, please visit our dedicated Reenrollment Page.

If you apply for reenrollment online, you will receive immediate confirmation that your application has been accepted and will be able to monitor your reenrollment status through the Reenrollment Hub.

If you apply using a paper application, you will be able to monitor your reenrollment status from the Reenrollment Hub once the application has been received and processed.

Reenrollment determinations are made as we receive funding commitments from our donors, and reenrollment determination dates are dependent on your reenrollment group.

You will receive correspondence regarding your 2025 disease program participation by mail, text, or email.

For more information, please click your dedicated reenrollment group (purple or blue) on our dedicated Reenrollment Page.

Yes; however, paper applications must be requested and take longer to process. Reenrollment applications are processed on a first-come, first-served basis. We strongly encourage you to apply online at: https://tafcares.org/reenroll. Select your group and enter your reenrollment PIN.

Your member card number and group number do not change. If your pharmacy or site of care has your member card on file, they can continue to submit claims.

TAF will mail you a welcome letter including your member card via USPS after your reenrollment application has been approved. Your member card and group number will not change.

The quickest way to get a new Member Card is through TAF’s Patient Portal. Log in to the Portal and select “Download Member Card” on the Portal Dashboard. Select the download option and a new copy of your Member Card will be available to print or download in the “View Documents” section.

If you are approved for reenrollment, you will be mailed a copy of your member card with updated coverage dates. If your pharmacy or site of care does not have your member card on file, you may provide the billing information to your pharmacy. If you receive reenrollment approval in January, claims will be paid retroactively through January 1, 2025.

If your reenrollment application was denied, either you did not meet eligibility requirements, or we do not currently have available funding for this disease program.

TAF requires the annual submission of your Master Plan Document, also known as the Insurance Plan Detail Document or Employer Benefit Summary, to participate in our premium reimbursement program. Once you are approved for reenrollment, you must submit this document as well as proof of payment to continue receiving health insurance premium reimbursement in 2025.