Reenrollment Frequently Asked Questions
What is my reenrollment group?
Open reenrollment for TAF assistance occurs in the last quarter of each year (November–December) and is disease-program-specific. Programs accepting applications for reenrollment are divided into two groups: Purple and Teal. Check the TAF website in October for news about TAF reenrollment for the upcoming year.
How do I apply for reenrollment?
When reenrollment begins, you may apply for reenrollment through one of the following methods:
›Text: If we have your cell phone number on file, you will receive a text with your reenrollment link on your reenrollment date.
›Email: If we have your email on file, you will receive an email with your reenrollment link on your reenrollment date.
›Online: When reenrollment for the upcoming year opens, you can apply for reenrollment on our website through our reenrollment hub.
›Paper: If you wish to complete a paper application, please call (833) 343-2148. Note: Applications will not be mailed or emailed prior to reenrollment dates and must be requested.
Can a pharmacy apply for reenrollment on behalf of a patient?
No. Patients must apply for reenrollment themselves to be eligible for TAF assistance.
What if I miss the deadline for reenrollment?
Reenrollment applications will only be accepted during your reenrollment time period. TAF will not accept reenrollment applications after your reenrollment time period has ended.
Will applications be mailed or emailed to patients prior to reenrollment time periods?
Applications will not be mailed or emailed prior to reenrollment dates and will not be mailed without request. You may request a paper application by calling (833) 343-2148.
How long will I have to submit my completed reenrollment application?
You will have approximately three weeks to submit your completed application. Reenrollment applications are only accepted during your reenrollment time period. TAF does not accept reenrollment application requests outside your reenrollment time period.
I am enrolled in two different disease programs; one falls under the Purple Group and one falls under the Teal Group. What should I do?
If you wish to apply for reenrollment in more than one disease program and the disease programs fall under different groups, you will need to apply for reenrollment in each program separately using the respective dates/guidelines for each group. However, you will use the same personal identification number (PIN) each time you apply for reenrollment.
When will I be notified of whether my reenrollment application has been accepted?
If you apply for reenrollment online, you will receive immediate confirmation that your application has been accepted and will be able to monitor your reenrollment status through the Reenrollment Hub.
If you apply using a paper application, you will be able to monitor your reenrollment status from the Reenrollment Hub once the application has been received and processed.
When will I be notified of whether my reenrollment application has been approved?
Reenrollment determinations are made as we receive funding commitments from our donors, and reenrollment determination dates are dependent on your reenrollment group.
You will receive correspondence regarding your 2022 disease program participation by mail, text, or email.
Can a paper application be sent to me?
Yes; however, paper applications must be requested and take longer to process. Reenrollment applications are processed on a first-come, first-served basis. We strongly encourage you to apply online.
Will my Member Card and group number change each year?
Your Member Card number and group number will not change. If your pharmacy or site of care has your Member Card on file, they can continue to submit claims using that card.
Once I am approved, when will my prescription copays be paid?
If you are approved for reenrollment, you will be mailed a copy of your Member Card with updated coverage dates. If your pharmacy or site of care does not have your Member Card on file, you may provide the billing information to your pharmacy.
Why has my reenrollment application been denied?
If your reenrollment application is denied, either you did not meet the eligibility requirements, or funding is not currently available for this disease program.
I am enrolled in a financial assistance disease program. If I am approved for reenrollment, when will I begin receiving health insurance premium reimbursement?
TAF requires the annual submission of your Master Plan Document (also known as the Insurance Plan Detail Document) or Employer Benefit Summary to participate in our financial assistance programs. Once you are approved for reenrollment, you must submit this document as well as proof of payment to continue receiving health insurance reimbursement the following year.
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