Reimbursement Frequently Asked Questions

Expenses eligible for reimbursement vary by disease program. To check what reimbursement expenses are included in your disease program, click here and select your disease program. To learn more about how the reimbursement process works and what is required, click here.

Required documentation is dependent on the reimbursement item. Click here to learn more. Please allow 30 days for reimbursement requests to be processed. TAF provides reimbursements through direct electronic payment.

Some TAF programs provide reimbursement for health insurance premiums. Click here to learn more.

Yes. If you’re on Medicare, you may submit your Social Security benefits statement as your summary of benefits. To be reimbursed each month, TAF requires proof of payment each time the premium is paid.

In some programs, TAF provides reimbursement for copays, coinsurance, and deductibles for approved tests, exams, and appointments related to the FDA-approved treatment for the disease named in the program. Click here to learn more.

In some programs, TAF provides reimbursement for medical transport services, emergency medical services, and emergency department visits (up to $200 per claim). Click here to learn more.

In some programs, TAF provides reimbursement for specific durable medical equipment. To find out what equipment is eligible, call your disease-program-specific phone number listed here.

In some programs, TAF provides reimbursement for approved specialists. To find out whether specialists are included in your disease program, call (855) 845-3663.

TAF requires proof of payment and treatment for all reimbursement claims. Click here to learn more.

An explanation of benefits (EOB) from your insurer, a health insurance billing claim form (UB-04), or a billing invoice from your site of care are all acceptable forms of proof of payment.

Along with your receipts for expenses like mileage, hotel lodging, or meals, please submit an explanation of benefits (EOB) from your insurer, a health insurance billing claim form (UB-04), a billing invoice from your site of care, or an after-visit summary from the specialist. You may submit screenshots of “MapQuest” or other navigation apps showing departure and arrival locations to demonstrate mileage.

Sample MapQuest image:

Please allow 30 days for reimbursement requests to be processed.

Eligible expenses for the current year must be submitted by March 31 of next year.

Due to the high volume of claims we receive during this time period, your reimbursement may be delayed.

No. The quickest way to receive your reimbursements is to submit them right away through TAF’s Patient Portal. You may also submit your reimbursement requests by electronic document upload, mail, or fax. Waiting until the end of the year to submit multiple reimbursement requests may delay payment.

TAF only reimburses the portion of the monthly health insurance premium for the person enrolled in a TAF disease program. (e.g., a person in a family of five would receive one-fifth of the health insurance premium)

If your request is missing documentation, TAF will send you a letter requesting specific additional documentation. If you don’t submit the requested documentation along with the Incomplete Claim Verification Letter within 30 days of the date of the letter, TAF will cancel your reimbursement request.

If your request was approved and you haven’t received your reimbursement through your preferred payment method, call us at (855) 845-3663.