Patient Portal Frequently Asked Questions
Only current TAF patients and people with power of attorney for a person receiving TAF assistance may access the Portal. Call (844) 925-8800 to register for the Portal.
No. While, the Portal is the most efficient way to submit reimbursement requests, monitor the status of your requests, or download a new Member Card, you can also submit documentation through our Document Uploader, fax, or mail.
Yes! To monitor the status of your request, log into the Portal and select “View Reimbursement Status” on the Portal Dashboard. Then follow these steps:
Step 1: Log into the Portal and select “File a Reimbursement Claim” on the Portal Dashboard.
Step 2: Select the TAF disease program under which you are submitting a reimbursement request and the type of expense. Click “continue.”
Step 3: Enter the date of service (the date of the expense) and documentation for proof of treatment and payment. For sample documentation, click here.
Step 4: Confirm you have uploaded all documents and that the information is correct. Click “submit.”
Please allow up to six business days for review of your reimbursement documentation.
The easiest way to update your contact information is by clicking the “Manage Profile” button on the Portal Dashboard. On the subsequent page, select “Update Profile” above your name and enter your contact information.
To register for or to receive assistance using the Portal, call (844) 925-8800.
If TAF requires additional documentation for a reimbursement request or if you need to complete an audit request, an “action item” will appear on the right-hand side of the Portal Dashboard. You will have 30 days to complete an action item. If we have your email address on file, you will receive an email from TAF about any outstanding action items. If not, you will receive a mailed letter informing you of what additional documentation is required.
If you have POA for a TAF patient, you may request access to the Portal by calling (844) 925-8800. People with POA for a person receiving TAF assistance must submit supporting documentation before gaining access to the Portal. In the event a patient passes away, people with POA may access the Portal on behalf of that patient for up to 90 days after the patient’s death.