Jan Wigington

Senior Director of Operations

As Senior Director of Operations, Jan leads all patient support staff and operational functions at The Assistance Fund (TAF). She leads the teams that provide patient services through the TAF contact center, as well as the Operations staff who process reimbursement claims and enrollment applications, manage provider relationships, and oversee quality assurance.

Jan’s career spans over 30 years, in a variety of industries. Before joining TAF in 2019, Jan held senior contact center and service leadership roles at Wyndham Vacation Ownership (now Travel & Leisure Co.), Universal Orlando Resort, and SeaWorld Adventure parks. Jan brings the spirit of hospitality to TAF patient service operations with the goal of making each patient’s journey easier and less stressful. Jan also held senior leadership roles at AT&T Wireless and Avnet Electronics, where she developed many of the processes still in place to this day.

Jan has a Bachelor of Arts degree in Journalism from California State University, Long Beach, and a Master Certificate in Business Administration from Pennsylvania State University. She is a member of the National Customer Service Association and participates in a variety of other contact center industry organizations, including Customer Contact Week and International Customer Management Institute.