Check here for updates on TAF's operations during the coronoavirus pandemic
Current Status: TAF programs and services are fully operational
The purpose of this page is to provide you with updates on the operational status of The Assistance Fund during the Coronavirus (COVID-19) pandemic. Please check this page for the most current information.
The health of the patients we serve and of our employees is our number one priority. As we continue to monitor the coronavirus (COVID-19) pandemic, we are diligently working to ensure TAF can operate at the highest possible capacity during this national emergency. At the same time, we are focused on adhering to guidance from the Centers for Disease Control and Prevention (CDC). Below is an outline of how we plan to continue providing our patients with the assistance they need while ensuring the health and safety of our staff:
> Implementing social distancing measures by temporarily closing our physical offices both in Orlando, FL and Washington, DC. During this period, TAF will continue to operate, but all staff will work remotely. We will still be available by phone and online chat during regular business hours.
> Ensuring our staff are aware of the most current CDC recommendations for protecting themselves and others against COVID-19 infection.
> Restricting all business-related travel for staff, including conference attendance.
NOTE: These safety measures may result in increased wait times on our phone line and online chat, as well as in our reimbursement claims processing times. We will do everything possible to address patients’ and health care providers’ questions and concerns as quickly as possible. As always, for the fastest turnaround on claims reimbursement and document processing, we encourage patients to use the Document Uploader.
We appreciate your patience during this difficult time and look forward to returning to normal business operations as soon as possible.
We will continue to monitor the coronavirus pandemic and will provide updates here and on our social media accounts. In the meantime, please contact us with questions at (855) 845-3663. Below are resources and frequently asked questions related to the pandemic.
Frequently Asked Questions
> Q: Can I still submit my claims and reimbursement requests during the office closure? Will they be processed?
Yes. TAF employees will work from home during the closure and will be processing claims. We ask for your patience as we work through this substantial volume of claims with potentially limited staff.
> Q: Will I still be able to apply for assistance during this time?
Yes, if the disease program to which you want to apply is open. The best way to apply is online.
> Q: I don’t have access to a fax machine. Can I send my documents via U.S. mail?
The preferred and most efficient way to submit your documents is through the Document Uploader. During the office closure, we may not have regular access to our mail delivery.
> Q: I have a question about what treatments are covered in my program. Will you be able to answer my questions during the office closure?
Yes, absolutely. Even though we are working remotely, our Patient Advocates are available to you by phone and online chat. Once again we ask for your patience, as call volume is high and wait times may be longer than usual.
> Q: What is the deadline for my 2019 claims?
We have extended the deadline for patients to submit 2019 reimbursement requests from March 31, 2020, to April 17, 2020. This extension does not apply to pharmacy or medical claims processed through AlphaScrip or Florida Health Administrators (FHA-TPA).
> Q: I have questions about the coronavirus. What should I do?
For the most current information about the coronavirus, we recommend you visit the Centers for Disease Control and Prevention website. For advice on your particular situation, please contact your doctor.
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