TAF Coronavirus Updates

COVID-19 Health Insurance Assistance Program


In response to the unprecedented national crisis of the coronavirus pandemic (COVID-19), TAF has launched a new health insurance assistance program for eligible individuals who have experienced a disruption in their coverage due to the pandemic.


The COVID-19 Health Insurance Assistance Program provides immediate financial support for eligible TAF patients by offering grants of up to $2,500 to help them secure health insurance.


Learn more about TAF’s COVID-19 Health Insurance Assistance Program.


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Check here for updates on TAF’s operations during the coronavirus pandemic


Current Status: TAF programs and services are fully operational


The purpose of this page is to provide you with updates on the operational status of The Assistance Fund during the Coronavirus (COVID-19) pandemic. Please check this page for the most current information.


The health of the patients we serve and of our employees is our number one priority. As we continue to monitor the coronavirus (COVID-19) pandemic, we are diligently working to ensure TAF can operate at the highest possible capacity during this national emergency. At the same time, we are focused on adhering to guidance from the Centers for Disease Control and Prevention (CDC). Below is an outline of how we plan to continue providing our patients with the assistance they need while ensuring the health and safety of our staff:


> Implementing social distancing measures by temporarily closing our physical offices both in Orlando, FL and Washington, DC. During this period, TAF will continue to operate, but all staff will work remotely. We will still be available by phone and online chat during regular business hours.


> Ensuring our staff are aware of the most current CDC recommendations for protecting themselves and others against COVID-19 infection.


> Restricting all business-related travel for staff, including conference attendance.


NOTE: These safety measures may result in increased wait times on our phone line and online chat, as well as in our reimbursement claims processing times. We will do everything possible to address patients’ and health care providers’ questions and concerns as quickly as possible. As always, for the fastest turnaround on claims reimbursement and document processing, we encourage patients to use the Document Uploader.


We appreciate your patience during this difficult time and look forward to returning to normal business operations as soon as possible.


We will continue to monitor the coronavirus pandemic and will provide updates here and on our social media accounts. In the meantime, please contact us with questions at (855) 845-3663. Below are resources and frequently asked questions related to the pandemic.

Coronavirus Resources

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