Coronavirus Updates FAQs
Can I still submit my claims and reimbursement requests during the office closure? Will they be processed?
Yes. TAF employees will work from home during the closure and will be processing claims. We ask for your patience as we work through this substantial volume of claims with potentially limited staff.
Will I still be able to apply for assistance during this time?
Yes, if the disease program to which you want to apply is open. The best way to apply is online.
I don’t have access to a fax machine. Can I send my documents via U.S. mail?
The preferred and most efficient way to submit your documents is through the Document Uploader. During the office closure, we may not have regular access to our mail delivery.
I have a question about what treatments are covered in my program. Will you be able to answer my questions during the office closure?
Yes, absolutely. Even though we are working remotely, our Patient Advocates are available to you by phone and online chat. Once again we ask for your patience, as call volume is high and wait times may be longer than usual.
I have questions about the coronavirus. What should I do?
For the most current information about the coronavirus, we recommend you visit the Centers for Disease Control and Prevention website. For advice on your particular situation, please contact your doctor.
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